Privacy Policy

Information We Collect

When you use our website or services, we may collect the following types of information:

• Contact information — such as your name, email address, phone number, and postal address when you register, place an order, or contact us.
• Payment information — payment details are processed by third-party payment providers. Osteo3d does not directly collect or store your credit/debit card information.
• Demographic information — such as your hospital, specialisation, and location to improve our services.
• Technical information — including IP address, browser type, operating system, and browsing behaviour collected automatically when you visit our site.

How We Collect Information

• Directly from you — when you register, place an order, submit a case, or contact us via forms, email, or phone.
• Passively — through cookies, Google Analytics, and similar tracking technologies when you browse our website.
• From third parties — including social media platforms and partner integrations where applicable.

How We Use Your Information

We use your personal information to:

• Process and confirm your orders and case submissions.
• Respond to your enquiries and provide customer support.
• Improve our products, services, and website experience.
• Send marketing and promotional communications (with your consent).
• Send transactional messages related to your orders and cases.
• Ensure security and prevent fraud.

Sharing with Third Parties

We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you — provided they agree to keep your information confidential. We may also disclose information when required by law or to protect our rights, safety, or property.

We do not sell your personal information to third parties.

Email Communications

You may opt out of marketing emails at any time by contacting us at contactus@osteo3d.com. Please note that transactional communications related to your orders and cases will continue regardless of your marketing preferences.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our systems are ISO 13485:2016 certified and HIPAA compliant.

Grievance Officer

If you have any concerns about your personal data, you may contact our Grievance Officer:

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Jurisdiction

This privacy policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

See also our Terms of Service.